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Home Return and refund policy Return and refund policy

Return and refund policy

Refund Policy

Effective Date: January 16, 2025

At Fragrance Delight, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a simple and straightforward return and exchange process, provided the following conditions are met:

Return Availability

  • Returns are only accepted within the United States.

Product Condition

  • We accept returns for both defective and non-defective products.

Return/Exchange

  • Both returns and exchanges are allowed, subject to our return conditions.

Return Address

Fragrance Delight 4312 Leeds Hall Dr, Olney, MD 20832, USA,United States

Return Conditions

  • Return Period: Returns must be initiated within 30 days from the delivery date.

  • Condition: Items must be in new, unused condition, with all original packaging, tags, and accessories. We cannot accept returns for used, damaged, or incomplete items.

  • Restocking Fee: There is no restocking fee.

  • Refund Processing Time: Refunds will be processed within 7 business days upon receipt of the returned item.

  • Shipping Costs for Returns: Return shipping is free.

Return Methods

  • Returns can be made either in-store or at a designated drop-off location.

Delivery Day Return Policy

Our return policy is based on the delivery date rather than the purchase date to provide ample time for you to inspect the product. If an item is in transit beyond the 30-day return window, exceptions may be made depending on your situation.

International Returns

We do not accept returns or exchanges for international orders. Please review your order carefully before making a purchase. However, if you receive a defective or counterfeit item, we will accept the return if the following steps are followed.

How to Initiate a Return

  1. Contact Us: Email our customer support team at haniswholesalellc@gmail.com, including your order number and the reason for the return.

  2. Return Authorization: After reviewing your request, we will provide a return authorization and a shipping label (if applicable).

  3. Packaging and Shipping: Ensure the item is in its original condition with all packaging, tags, and accessories. Follow the instructions provided for proper packaging and shipment.

  4. Return Shipment: Use the USPS return label provided to ship the item to the return address listed in the authorization.

  5. Required Documents: Include a copy of the return authorization and any supporting photos (e.g., of damage or defects) to facilitate the return process.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. Approved refunds will be processed within 7 business days and credited to your original payment method.

Contact Information

Company Name: Fragrance Delight
 Address: 4312 Leeds Hall Dr, Olney, MD 20832, USA
 Email: fragrancee.delight@gmail.com
 Phone: +1 2409368151
 Opening Hours: Monday to Saturday, 9:00 AM - 6:00 PM EST (GMT-5)
 (Available via Live Chat and Email Support)
 Contact Form: Contact Us

For any further assistance, please don’t hesitate to reach out to our support team.