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FAQs

Frequently Asked Questions (FAQs)

Welcome to the Fragrance Delight FAQs page! Here, you'll find answers to some of the most common questions regarding our products, shipping, returns, and more. If you need further assistance, feel free to contact us.

1. What brands of perfume do you offer?

We offer a luxurious selection of perfumes from some of the most iconic brands, including:

  • Gucci
  • Chanel
  • Dior
  • Byredo
  • Jo Malone
  • Bvlgari
  • Versace

Explore our collection to discover the perfect scent for you!

2. Do you offer free shipping?

Yes! We offer free express shipping on all orders, with no hidden fees. Enjoy a fast and reliable delivery experience at no additional cost.

3. Where do you ship to?

Currently, we offer shipping within the United States via USPS (United States Postal Service). We are actively working on expanding our shipping options to international regions in the future.

4. What is your shipping policy?

  • Order Processing Time: Orders placed before 2:00 PM EST (GMT-5) will be processed the same day. Orders placed after this time will be processed the next business day. Our handling time is typically 1-2 business days.
  • Shipping Time: Once shipped, your order should arrive within 3-5 business days, depending on your location and courier availability.
  • Tracking: After your order is shipped, you’ll receive a tracking number via email to track your package in real time.

5. Can I modify my order after it’s been placed?

If you need to modify your delivery address or make other changes to your order, please contact us as soon as possible at fragrancee.delight@gmail.com. We’ll do our best to accommodate your request before the order is processed.

6. How do I return or exchange a product?

We want you to love your fragrance! If for any reason you're not fully satisfied, we offer a straightforward return and exchange process under the following conditions:

  • Return Period: Returns must be initiated within 30 days from the delivery date.
  • Condition: Items must be unused, with all original packaging, tags, and accessories intact. We cannot accept returns for used, damaged, or incomplete items.
  • Return Shipping: Return shipping is free, and we will provide a prepaid shipping label if needed.

7. Can I return an international order?

Unfortunately, we do not accept returns for international orders. However, if you receive a defective or counterfeit item, we will accept a return if you follow the necessary steps outlined in our return policy.

8. How do I initiate a return?

To begin a return, please follow these steps:

  1. Contact Us: Email our customer support team at fragrancee.delight@gmail.com with your order number and reason for return.
  2. Return Authorization: After reviewing your request, we will provide a return authorization and a shipping label (if applicable).
  3. Return Shipment: Use the provided return label and ship the item back to the address listed in the authorization.

Once we receive your returned item, we will inspect it and notify you about your refund status.

9. How long will it take to process my refund?

Once we receive and inspect your returned item, your refund will be processed within 7 business days. The refund will be credited to your original payment method.

10. What if my item is defective or damaged?

If you receive a defective or damaged item, please contact our customer support team immediately at fragrancee.delight@gmail.com. We will assist you in resolving the issue promptly, either through a return or exchange.

11. Can I purchase items as a gift?

Absolutely! Fragrance Delight offers premium fragrances that make perfect gifts for any occasion. Simply select your desired items and proceed with checkout. If you'd like to include a personalized note, please contact us, and we'll be happy to assist.

12. How can I contact customer support?

You can reach us through the following:

  • Email: fragrancee.delight@gmail.com
  • Phone: +1 240-936-8151
  • Opening Hours: Monday to Saturday, 9:00 AM - 6:00 PM EST (GMT-5)
  • Live Chat: Available on our website during business hours.

We’re here to help with any questions or concerns you may have!

Thank you for choosing Fragrance Delight! We’re committed to delivering the highest quality perfumes and exceptional customer service. If you have any further questions, don’t hesitate to reach out.